| Description | Purchase | Publisher |
|---|
 | An Integrated Strategic Planning Model Helpcard (electronic version) - One of a two card set, presents the purposes of planning, understanding the process, and the steps. We recommend you purchase both strategic planning help cards. This one explains the steps in words, while the second in the series provides tips to make your planning come alive, and shows a graphic flow chart representation of the process.
10.95 USD |  | Bacal & Associates |
 | Conflict Management - Using Your Head Helpcard (Electronic Delivery) - Learn to make conflict work for you, by increasing your understanding of conflict management options you have. Start using your head rather than your heart. Five conflict management strategies are explained, and suggestions about when each is most and least applicable.
10.95 USD | | Bacal & Associates |
 | Conflict Prevention In The Workplace - The Book (Electronic Delivery) - A must read for anyone working in a team environment or who has an interest in reducing conflict at work. The core premise is that while some conflict is "good", much conflict stems from faulty use of language. By changing the language you use, you can prevent or eliminate unnecessary, stressful, and destructive conflict from your life. Appli...
25.95 USD | | Bacal & Associates |
 | Contributing To Your Own Team's Health Helpcard (Electronic Version) - More workplaces are going to a team-based approach. This card provides a number of tips on how each person can contribute optimally to the productivity and effectiveness of the team. Balances both individual rights and obligations. "Ask not what your team can do for you. Ask what you can do for your team, then do it.
10.95 USD | | Bacal & Associates |
 | Cooperative Communication In Workplace Helpcard - Guidelines and specific tips on communicating co-operatively to prevent and solve conflict situations in the workplace. An ideal resource for team members to encourage harmony, reduce tension. But also great to help you speak more cooperatively with family, friends and co-workers, on an individual basis.
10.95 USD | | Bacal & Associates |
 | Defusing Hostile Customers Workbook - Electronic Version - A seminar in a book, it is modelled after our seminar of the same name. Contains all the information needed to deal professionally and effectively with difficult customers. Includes exercises, just like the seminar. The "bible of defusing".
32.95 USD | | Bacal & Associates |
 | Defusing Hostility Helpcard - Electronic Version - Tips & hints to reminds staff about the basic techniques of handling hostile, difficult and abusive customers. Using empathy, not taking bait, self-control, and same tricks to get control of unpleasant interactions. Note: The techniques on this card are applicable to any hostile and difficult situations, both at work, with colleagues, cust...
9.95 USD | | Bacal & Associates |
 | Finding & Choosing A Therapist Who Works For You Helpcard - Finding a mental health professional, counselor, or therapist can be an intimidating process, particularly if you are already feeling off balance. This help card explains where to start to find a therapist, how to evaluate a therapist, evaluate progress. You deserve the best help you can find, and the best way to get it is to educate your...
10.95 USD | | Bacal & Associates |
 | Getting Along With Almost Anyone Helpcard - Our new helpcard explains how you can improve relationships at home and at work by making some slight alterations in the language and phrases you use. Practical -- this card maps out the major causes of conflict in relationships, and helps you fix them.
6.49 USD | | Bacal & Associates |
 | Getting the Most From Performance Appraisal -Emplo - The only way performance reviews work to improve performance is if employees are active, informed partners in the entire procedure. Most companies and managers don't explain how the review process can help employees, or what employees can do to maximize their own benefits. Here's a tool to educate employees to become review partners.
9.19 USD | | Bacal & Associates |
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