NovaMind Gold Level Support

Serious business users of NovaMind and Schools and Universities who use NovaMind in their teaching need the assurance of top of the line support for their use of NovaMind. In consultation with business and educational users, we have come up with this unique plan to provide exactly the support services you need for an enterprise rollout of NovaMind.

With Gold level support, your support requests are routed to a special email address which automatically highlights your request for our attention as soon as it is received. Your support requests are automatically put to the top of the list, ahead of even Silver support. You have four designated support contacts within your company/school/university who can submit support requests, and they can submit as many requests as they like during the course of the year.

We will respond to the requests as soon as possible, but within 12 business hours maximum. Your contact people will be in direct communication with the engineers working on resolving the issue either by email, or where appropriate by iChat, iSight video chat, or Telephone.

In addition, upon signature of a Non Disclosure Agreement, we will provide information about our development plans, goals and directions to the designated contacts, and you will have an opportunity to directly influence the directions we take NovaMind and the priority of implementation of various features.

Note that if you purchase multiple copies of Gold Level Support, you will receive multiple years of Gold support service.

Products by the same publisher:
NovaMind Software